Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping with Eclectus Plus. We are committed to getting your order to you safely and efficiently.

1. Order Processing

Orders are typically processed within 1–3 business days after payment is successfully received.

Orders are not processed or shipped on weekends or U.S. public holidays.

During high-volume periods, sales events, or holidays, processing may take a little longer. We appreciate your patience.

2. Shipping Times

We currently ship products to customers in the United States.

Estimated delivery times are:

• Standard Shipping: 5–9 business days

• Economy Shipping: 7–12 business days

• Express Shipping: 3–7 business days, where available

Please note that these are estimated delivery times, not guaranteed delivery dates.

Actual delivery times may vary depending on the product, shipping method, destination, carrier delays, weather, customs, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated at checkout based on the product, destination, shipping method, and available shipping options.

From time to time, Eclectus Plus may offer free shipping promotions on selected products or orders.

If free shipping is available, it will be clearly displayed during checkout.

4. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information when available.

Please allow 24–72 hours for tracking information to become active after the shipment is processed.

You can use the tracking number to monitor your package's shipping progress.

5. Multiple Items in One Order

If you purchase multiple products, your items may be shipped separately.

This can happen because products may be fulfilled from different warehouses or suppliers. You may therefore receive multiple packages and separate tracking numbers for the same order.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages unless the applicable shipping charges were clearly shown at checkout.

6. Shipping Delays

Eclectus Plus is not responsible for delays caused by circumstances outside our reasonable control, including:

• Severe weather

• Carrier delays

• Incorrect or incomplete shipping addresses

• Customs or import processing

• Natural disasters

• Holidays or peak shipping periods

• Unexpected transportation disruptions

If your package is delayed, please check your tracking information first. If you need further assistance, contact us, and we will do our best to help.

7. Incorrect Shipping Address

Please make sure your shipping information is correct before completing your purchase.

If you notice an incorrect address, contact us as soon as possible at support.eclectusplus@gmail.com.

Once an order has been shipped, we may not be able to change the delivery address.

Eclectus Plus is not responsible for orders delivered to an incorrect address provided by the customer.

8. Lost or Missing Packages

If your tracking information shows that your package was delivered but you cannot find it, please:

1. Check around your delivery location.

2. Ask household members or neighbors.

3. Contact the shipping carrier.

4. Contact us if the package still cannot be located.

We will work with you and the carrier to investigate the issue.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of delivery.

Please provide:

• Your order number

• Photos of the damaged product

• Photos of the packaging

• A brief description of the issue

This information helps us investigate and determine the appropriate solution.

10. Contact Us

If you have any questions about shipping or your order, please contact us:

Email: support.eclectusplus@gmail.com
Store: Eclectus Plus

We are happy to assist you with your order and shipping questions.